System status

How LoveSync is doing right now.

This page shows the current status of each surface of LoveSync. For live incident detail and the last 90 days of history, our dedicated status page runs at status.lovesync.org.

Live status

For live incident detail and the last 90 days of history.

Our dedicated status page runs continuously at status.lovesync.org — subscribe there to receive updates by email or SMS when we open, update, or resolve an incident.

Open status.lovesync.org Subscribe to updates

Right now

Operational status by surface.

This summary refreshes with our next scheduled review. The live page updates within minutes of a change.

01
Web platform
Operational
Marketing site, member web app, and account console all responding within target latency.
02
iOS app
Operational
Sign-in, home feed, sessions, and store all functioning. Latest build available in the App Store.
03
Android app
Operational
Sign-in, home feed, sessions, and store all functioning. Latest build available on Google Play.
04
Counselling session room
Operational
Chat, voice, and video sessions all connecting within target time. Pre-session lobby healthy.
05
Payments & membership
Operational
Membership billing, session payments, gift funding, and provider deposits all processing.
06
Notifications & email
Operational
Push, email, SMS, and in-app notifications all delivering within target windows.
07
Live Q&A streaming
Operational
Scheduled live sessions streaming healthy. Replays uploading to the library on schedule.
08
Community forums & moderation
Operational
Post, reply, and report actions all functioning. Moderation queue within target response time.

How we communicate incidents

Real time, plain language, no spin.

We open early

The moment we notice a real issue, we open a status entry — even if we’re still investigating. Silence in the middle of a problem is worse than an early acknowledgement.

We update often

During an active incident we post updates at least every 30 minutes, even if the update is “still investigating”. You’re not waiting in the dark.

We post the post-mortem

Within seven business days of a resolved incident, we publish a plain-language post-mortem covering what happened, why, and what we’re changing.

How an incident unfolds

From open to post-mortem.

Step 01
01
Open
We create a status entry describing what we’re seeing. Subscribers are notified within one minute.
Step 02
02
Investigate
On-call engineers converge, isolate the fault, and post an update at least every 30 minutes.
Step 03
03
Resolve
The issue is fixed and we confirm return to normal operation. The status entry is marked resolved.
Step 04
04
Post-mortem
Within seven business days, we publish a plain-language post-mortem — what happened, root cause, and what we’re changing.

Report an issue

If it’s not on the status page yet.

Report a platform issue

For anything that doesn’t appear on status.lovesync.org yet — a real human triages within our on-call window.

[email protected]

Security incident

For suspected security incidents. Priority routing to security on-call, 24-hour acknowledgement guaranteed.

[email protected]

SLAs and enterprise reporting

For organisational customers.

Organisational customers under a signed agreement receive uptime SLAs and monthly availability reports as part of their contract. If you’re on an org plan and would like a copy of your current report, write to [email protected].

For the general public, this page and status.lovesync.org together are the source of truth for platform availability.