Trust & safety

The commitments underneath the product.

LoveSync handles counselling, sensitive conversations, real money, and vetted professionals. The load-bearing work — privacy, safeguarding, licensing, compliance — is a first-class design decision, not a policy page.

Pillars

Four commitments that shape everything else.

Safety promise

Safeguarding pathways route to real resources — and, where you’ve consented, trusted contacts. Reporting is available in every part of the product. Crisis colour is reserved for real safety moments only.

How we handle safeguarding

Counsellor vetting

Every counsellor registers licences, issuing boards, and jurisdictions. Verified at onboarding, re-verified on renewal, and clearly shown to members with a verified badge.

Meet counsellors

Privacy as a design decision

Sensitive fields are encrypted at rest. Session notes have specific privacy rules. Anonymous community by default. Data-protection rights (access, correction, erasure) apply regardless of where you are.

Money handled honestly

Transparent pricing, member discounts, refunds that follow a proper double-entry ledger. Payouts to counsellors and providers with clear terms.

Compliance

Where we stand — and where we’re headed.

We publish real status, not aspiration.

01
GDPR-level privacy controls
In force
Data minimisation, purpose limitation, rights of access, correction, and erasure — applied to every member regardless of jurisdiction.
02
SOC 2 Type II
In progress
Controls and evidence collection under way. Target readiness for enterprise onboarding scoped and running.
03
ISO 27001
Roadmap
Information security management system scoped for after SOC 2. Shared control library reduces the delta.
04
Counsellor licensing
Live
Every counsellor registers licences and boards. Verified at onboarding and re-verified on renewal.
05
KYC / AML for payouts
Live
Risk-tiered KYC and sanctions screening are modelled from the design layer — not retrofitted.

Report a concern

If something isn’t right, tell us.

Every member can report content, behaviour, or a counsellor interaction. Reports go to our safety team and are reviewed against our safeguarding policies. You can appeal decisions.

For urgent safety concerns, please contact local emergency services first. For everything else, write to [email protected], or use in-app reporting.

For security disclosures, please email [email protected] and we’ll respond within one business day.

Legal documents

Written to be read, not survived.

Our documents in plain language — the fine print treated like it matters.